Maintenance Services ....

System Maintenance :

Our clients benefit from a 24 hour / 7 day a week response to any queries or problems that may occur. Telephonically we are able to identify exactly where you are having a problem. Our help desk facilitates all packages that we support. So as you are explaining what you are doing, our support people are seeing the identical screen on their side. This helps us to help you. Our support people are also well versed on all operating systems, so that we can extend support not only to the package but also solve most network problems telephonically. We also implement a remote dial-up support facility that enables us to work directly on your network in order to support the application. In the instances that require further investigation, we dispatch our well trained support people to your premises in order to action a solution.

Software Upgrades :

Upgrades on all our packages are made available in many ways.

The following are some of these examples :

      Our trained support people visit your premises and upgrade your system 

      We send you an upgrade CD which contains simple instructions that   will automatically upgrade your system

      We email the upgrades along with simple instructions to you enabling the system to be upgraded quickly and efficiently